Refund policy

At Elevora, we want every customer to shop with complete confidence. If you are not fully satisfied with your purchase, we're here to help with our straightforward 30-day return and refund policy.

1. 30-Day Return Policy

We proudly offer free returns within 30 days from the date your order is delivered.

If 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange unless required by applicable consumer protection laws.

2. Eligibility for Returns

To qualify for a return:

The item must be returned within 30 days of delivery.
The product should be in good condition with all original accessories and packaging whenever possible.
Proof of purchase or your order confirmation is required.
Items must not show signs of intentional damage or misuse.

3. Free Return Shipping

We provide free return shipping for eligible returns.

Please contact our support team before sending any item back. We will provide the appropriate return instructions to ensure your return is processed correctly.

Returns sent without prior authorization may experience processing delays.

4. Non-Returnable Items

Certain items cannot be returned for hygiene, safety, or legal reasons, including:

Personalized or customized products
Gift cards
Downloadable digital products
Items damaged through misuse or improper care
Products marked as final sale where permitted by law

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

Your order number
A description of the issue
Clear photographs of the item and packaging

Once verified, we will arrange a replacement or full refund at no additional cost.

6. Order Cancellation

Orders may be canceled before they have entered processing or shipment.

If your order has already shipped, it cannot be canceled but may still qualify for our return policy after delivery.

7. Refund Process

After your returned package has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds are issued to your original payment method.

Most financial institutions process refunds within 5–10 business days, although actual processing times may vary depending on your payment provider.