Shipping policy
At Elevora, we are committed to delivering your order safely, efficiently, and at no additional shipping cost. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are processed Monday through Friday, excluding weekends and public holidays.
Most orders are prepared and dispatched within 1–3 business days after payment has been successfully confirmed.
During promotional events or holiday seasons, processing times may be slightly longer due to increased order volume.
Once your order has been shipped, you will receive a confirmation email with tracking information (when available).
Free Worldwide Shipping
We proudly offer Free Worldwide Shipping on every order.
There are no minimum purchase requirements or hidden shipping fees.
Estimated Delivery Time
Our standard estimated delivery time is:
- Processing Time: 1–3 Business Days
- Shipping Time: 7–14 Business Days
Actual delivery times may vary depending on your destination, customs procedures, local courier services, weather conditions, or other circumstances beyond our control.
Shipping Destinations
We currently ship to customers in most countries worldwide.
If we are unable to deliver to your location, you will be notified before your order is processed.
Tracking Your Order
Once your package has been dispatched, you will receive a shipping confirmation email containing your tracking number whenever tracking is available.
Please allow up to 72 hours for tracking information to become active after shipment.
Customs, Duties & Taxes
International shipments may be subject to customs inspections, import duties, taxes, or local handling fees imposed by your country's authorities.
These charges, when applicable, are the responsibility of the customer.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
Elevora cannot be held responsible for delays or delivery failures caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error, please contact us immediately. We will do our best to update your information before your order ships.
Lost or Delayed Packages
If your package is delayed beyond the estimated delivery window, please contact our customer support team.
We will work directly with our shipping partners to investigate the shipment and provide updates.
If a package is confirmed lost during transit, we will arrange an appropriate replacement or refund in accordance with our policies.
Damaged Deliveries
If your order arrives damaged, please notify us within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the shipping package
Our support team will review your case and provide a suitable resolution as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact:
Elevora
2108 Quince St, Prince George, BC V2L 2H1, Canada
Email: support@elevora.cyou
Phone: +1 (250) 230-0098